Privacy Policy

Privacy Policy

Last updated: 13/07/2026

1. About this policy

Edwards Real Estate Co., trading through Nolan Edwards Property Pty Ltd (“we”, “us”, “our”), is committed to protecting the privacy of personal information we hold. This policy explains what personal information we collect, how we use, store and disclose it, and how you can access, correct or complain about the handling of your information.

This policy is prepared in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). From 1 July 2026, real estate professionals became reporting entities under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act) when providing certain sales-related services (“Designated Services”). Because of this, we are required to comply with the Privacy Act in relation to personal information we collect, use, hold or disclose for AML/CTF purposes — regardless of our annual turnover. Sections 5 and 6 below explain this in more detail.

2. What personal information we collect

Depending on our relationship with you, we may collect:

• General contact and identity details — name, address, phone number, email, date of birth.
• Property-related information — details of properties you own, rent, lease, are buying or selling, and transaction history.
• Financial information reasonably necessary to provide our services, such as rental payment history or, for sales transactions, source of funds or source of wealth information.
• Identity verification information collected to meet our customer due diligence (CDD) obligations under the AML/CTF Act — for example, identity document type, number and issuer, and verification outcome.
• Beneficial ownership and politically exposed person (PEP) status, where a transaction requires this under our AML/CTF program.
• Information you provide when contacting us, subscribing to updates, or attending an inspection or auction.

Where practical, we collect personal information directly from you. We may also collect information from your authorised representatives, referees, publicly available sources, or third parties such as identity verification providers, other agents, solicitors or conveyancers involved in a transaction.

3. Why we collect, hold and use personal information

• To provide property management, sales, leasing and related real estate services.
• To communicate with you about properties, appraisals, inspections and transactions.
• To meet our legal and regulatory obligations, including under the AML/CTF Act, the Property Occupations Act and other applicable legislation.
• To manage our business, including marketing (which you may opt out of at any time).

We only collect personal information that is reasonably necessary for these purposes. In particular, information collected for AML/CTF customer due diligence is limited to what is reasonably necessary to meet our obligations under the AML/CTF Act — we do not use it as a blanket basis to collect further personal information without regard to necessity.

4. How we disclose personal information

We may disclose personal information to:

• Other parties to a transaction and their representatives (e.g. the other party’s agent, solicitor or conveyancer).
• Contractors and service providers who help us operate our business (e.g. trust accounting software, identity verification providers, IT providers), under confidentiality obligations.
• AUSTRAC and other government or law enforcement bodies, where required or authorised by law — including suspicious matter reports (SMRs) under the AML/CTF Act.
• Professional advisers, insurers and, where applicable, prospective purchasers of our business.

We do not sell personal information. We do not typically disclose personal information to overseas recipients; if this changes, we will update this policy to identify the relevant countries where practicable.

5. AML/CTF customer due diligence — what this means for you

Where we provide a Designated Service in connection with the sale of property, we are required by law to verify your identity and, in some cases, the source of funds used in a transaction, before or during the transaction. This is a legal requirement that applies across the real estate industry from 1 July 2026 — it does not reflect any suspicion about you personally.

• We collect only the identity and transaction information reasonably necessary to meet these obligations.
• We do not retain copies of full identity documents (such as a driver licence or passport) for AML/CTF record-keeping purposes once verification is complete, unless another law requires us to do so. We record only the details needed to evidence that verification occurred.
• Records created to demonstrate compliance with our customer due diligence obligations are retained for seven years, as required by the AML/CTF Act.
• If we are required to lodge a suspicious matter report with AUSTRAC, the law prohibits us from disclosing to you (or anyone else) that a report has been made or is being considered. This is known as the “tipping-off” restriction and it may affect what we are able to tell you in response to an access request.

6. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes secure storage of physical and electronic records, restricted staff access, and secure destruction or de-identification of information once it is no longer required for the purpose it was collected, including any legal retention period.

7. Access, correction and complaints

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within a reasonable time. In some circumstances we may need to withhold or limit access — for example, where disclosure would breach the AML/CTF tipping-off restriction described above, or another lawful exception applies.

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

www.oaic.gov.au

8. Contact us

Edwards Real Estate Co. Pty Ltd

43 Gloucester Street, Highgate Hill QLD 4101

Email: adam@edwardsrealestateco.com.au   Phone: 0403 509 733

9. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website.